The two key areas that will contribute to an
organisational environment for excellence are leadership/management and
A motivational environment for "Quality" is
created by the leadership and management within the organisation. There is a
need to define the roles of each level of management and the techniques that
should be used to create positive morale.
Management Of Morale: 8 TIPS TO INCREASE
- Reinforcing salary increases
- Recognition/ reward behaviours
- Identifying informal leaders
Honesty is very
important within an organisation as it builds trust among the employees and
to the feelings of people within the organisation as each individual brings a
unique personality with family, religious and cultural backgrounds to the
Listening is an
essential skill for everyone as it plays an important role of understanding
individual position and hence, satisfying their needs.
is a constant process of transmitting information up, down, and across the
organisation. Therefore, effective communication is important to a
Follow-up in all
key items that deal with personnel issues will show a firm's concern of the
welfare of the employees.
A salary increase also has a positive impact on the morale
of the employees.
Simply because positive behaviour that is rewarded will
get repeated and vice versa.
Informal leaders are individuals who are not a member of the
management team but do possess a strong influence on the behaviour of employees
within the organisation. They must be identified and managed to ensure their
influence is in a positive direction.
In addition to the above mentioned ways of
increasing morale of employees, an effective leadership is also needed in order
to communicate the vision and create support within the organisation. Leadership
will be the main driving force behind excellence within the organisation.
To become an effective leader, you need to
accomplish the following standards:
- Leaders maintain respect
- Leaders are knowledgeable
- Leaders work effectively with people
- Leaders utilise and tap every resource
- Leaders capitalise on the organisation environment and
the leadership of others.
- Leaders are inspired and enthusiatic
- Leaders possess superior motivation